HELP: FIVE COMMON PROBLEMS
AND HOW TO SOLVE THEM
1. I AM HAVING A PROBLEM CREATING A NEW ACCOUNT. WHEN I CREATE AN ACCOUNT OR WHEN I CLICK ON THE VERIFICATION LINK I AM SENT, I AM BOUNCED BACK TO THE WELCOME PAGE. I FEEL STUCK
a. Please be sure you have followed the specified directions in creating your account.
b. Here is a link to the directions:
c. Be sure you are not using AOL as your internet browser or internet service provider. AOL uses special propriety codes that do not work with the revitalizing.publicanthropology.org website. It would be best if you avoid AOL all together and use a university or gmail account.
(1). If you are using AOL as your internet browser and you have a pc, please change your internet browser to MS Edge or Firefox (by Mozilla). If you are using AOL as your internet browser with a MAC (by apple), please change your internet browser to Safari or Firefox.
(2). If you are unsure how to do this, you SHOULD consult with your university IT help desk, a knowledgeable friend, or various links on the internet.
d. If the above steps do not work, TRY CREATING AN ACCOUNT ON A DIFFERENT COMPUTER. You might try a friend’s computer. But WHAT IS MUCH MORE CERTAIN TO WORK IS ONE ddOF YOUR SCHOOL’S COMPUTERS IN A COMPUTER LAB. THIS IS THE MOST COMMON SOLUTION for people who click on the verification code sent them and then get bounced back to the home page. Sometimes your computer has some special settings on it and trying a different computer to set up your account allows you to get around the restrictions without a whole lot of complications.
e. PLEASE NOTE: It is very important if you have had trouble registering and use a different computer to register again (i.e. create a new account), please use a different email address and wait for a new verification code. You cannot create two accounts with the same email address. As a safety precaution, the verification link originally sent to you only works for 24 hours after it is sent. Also, you cannot use the verification link twice. After you use it create an account, you need from then on, to log in through the main page.
e. If you still cannot solve the problem, please EMAIL ME AT: email@example.com I try to answer your question..
2. I DID NOT RECEIVE A VERIFICATION CODE . OR WHEN I CLICK ON THE THE VERIFICATION CODE IT DOES NOT WORK.
a. Some students have trouble receiving the verifying email with a HOTMAIL OR YAHOO ACCOUNT. The best things to do, if you are having this problem, is to use your UNIVERSITY or a GMAIL ACCOUNT.
c. A verification code is sent shortly after you have filled in the information requested for creating an account (or changing your password) and clicked the link. BUT it may not arrive immediately due to certain security features on your school’s servers. (These security features seek to prevent the transmission of junk mail. They insist that the verification code be sent twice so the server knows it is not junk mail. This takes, depending on the situation, up to twenty minutes. The process is called GREY LISTING.
d. Your verification code may not work because it is split up on to two or more lines in your email. YOU NEED COPY THE FULL CODE – without breaks or spaces – INTO YOUR BROWSER WINDOW. If you only copy part of it, understandably, the verification code will not work.
e. The The public anthropology website may be sending you the verification code and your email host — such as your school — may be accepting the email. But you do not receive it, even without knowing it, because it is listed as spam by your email software or a security app on your computer.
g. As noted above, there may be some computer settings on your computer that may be preventing you from receiving the email. Rather than “fooling around” with various settings, you might prefer to solve the problem by using another computer — preferably one at your school (since school computers tend to only have the standard settings). It is the easier way to go, but the choice is yours.
h. If you still cannot solve the problem, please EMAIL ME AT: firstname.lastname@example.org. I try to answer your question.
3. I CANNOT LOG IN AND SEE MY PERSONAL WEB PAGE.
When I completed the registration process, I was able to see my web page. NOW, WHEN I TRY TO LOG IN AGAIN, I GET BOUNCED OUT OR SEE A TOTALLY DIFFERENT PAGE.
a. Be sure you are USING THE CORRECT EMAIL AND PASSWORD. The correct email and password are the ones you initially used to set up your account. You cannot log in with a different email address or a different password from those you used to create your account.
b. IF YOU FORGOT YOUR PASSWORD, (a) click on FORGOT YOUR PASSWORD? RESET YOUR ACCOUNT. (b) Fill in your correct email address and (c) click on RESET ACCOUNT. Because this operation is unfortunately a bit erratic, it is wise to write your password down in a place you can find it again.
c. You will get a verification email sent to the email address you provided. The email should arrive within five minutes thought sometimes, because of various technical problems, it may take up to twenty minutes. You should click on the verification code within 24 hours of when it was sent. If you fail to do so, the verification code becomes invalid and you need to start the process all over again.
d. When you come to the CREATE NEW PASSWORD page, it is strongly recommended that you USE THE SAME PASSWORD AS FOR SOME COMMON OPERATION YOU REPEATEDLY DO SO YOU DO NOT FORGET THE PASSWORD.
e. If you have more than one email address and one address does not work, TRY YOUR OTHER EMAIL ADDRESS. Perhaps you forgot which email address you used to log in.
f. If you have a MAC, please do NOT USE MS EXPLORER or EDGE as your browser. It creates problems like this for some reason. YOU SHOULD USE SAFARI, FIREFOX, or CHROME AS YOUR BROWSER. If you want to download Firefox, please click on this link: http://www.mozilla.com/en-US/
g. TRY ANOTHER COMPUTER. You might try a friend’s computer. But a safer SOLUTION IS TO GO TO ONE OF YOUR SCHOOL’S COMPUTER LABS AND USE A COMPUTER IN THE COMPUTER LAB. Sometimes some setting as been change and rather than trying to track down exactly what it is, it might be easier to simply change computers.
h. YOU NEED TO COMPLETE THE FULL REGISTRATION PROCESS to reach your personal web page and begin the assignment. If you are brought to a page that states one of the following: (a) Terms and Conditions, (b) Create New Password, or (c) Affiliation you have not completed the registration process. Fill in the rest of the registration form.
i. Having two emails may create unnecessary problems for you during the assessment process. The system has no way of knowing that both emails belong to you. You need to use the email that you used in creating your account so you do not have to type your essay over again.
j. IF YOU FAILED TO COMPLETE YOUR ESSAY OR FAILED TO COMPLETE YOUR ASSESSMENTS, you cannot log in. You are restricted from using the system.
k. If you still cannot solve the problem, please EMAIL ME AT: email@example.com. I try to answer your question.
4. THE LINKS ARE NOT WORKING ON MY PERSONAL WEB PAGE.a. First try the relevant links in the pink highlighted area. ONLY THE LINKS IN THE PINK HIGHLIGHTED AREA WORK. They DO NOT WORK in the NON-HIGHLIGTED SECTIONS.
b. Second, you can solve the problem by using one of the links below. These will take you to the proper location:
(b) Examples of Op-Eds:
(c) The Writing Standards:
d. A POP-UP BLOCKER MIGHT BE ON. If you know how to stop your pop-up blocker from working, please do that.
e. YOU MIGHT TRY USING ANOTHER COMPUTER, SUCH AS A FRIEND’S OR ONE AT YOUR SCHOOL. Because the settings on personal computers are so varied, it is hard to generalized about which settings create which restrictions and how you should undo them. Using another computer side-steps that problem and frequently solves the problem.
f. If the Revitalizing Anthropology Graduate Student Challenge, has not officially begun, you cannot click on these links and get the appropriate material. You need to wait for the Action Period to begin to have the links work.
g. MAKE SURE THAT YOU ARE ON YOUR PERSONAL WEBPAGE. You know that it is your web page because it has your name in the upper left corner (below the pictures) and printed in white on the red line.
h. IF YOU CLICK ON A LINK AND IT TAKES YOU TO A TOTALLY DIFFERENT WEB PAGE ON A TOTALLY DIFFERENT TOPIC, you might have a virus which forces you to go to that page anytime you click a link. You will need to talk someone who is knowledgeable about computers – such as at your computing center – to get rid of the virus. Ideally, you should have a professional anti-virus program installed on your computer.
i. If you still cannot solve the problem, please EMAIL ME AT: firstname.lastname@example.org I try to answer your question.
5. I AM UNCERTAIN IF I SUBMITTED MY ASSIGNMENT CORRECTLY AND WANT TO BE SURE I DID.
a. TO SUBMIT YOUR ESSAY YOU SIMPLY NEED TO CLICK ON SAVE. BUT BE SURE TO CLICK SAVE. If you do not click SAVE, all the work you put on that page will disappear when you log out of the program. To be sure, you can log out of the website and log back in to be sure your essay is there.
b. If you wish, you can go back and make changes in the essay prior to the deadline for submitting it. (That is why the box says save rather than submit.) All saved letters are automatically submitted after the deadline has passed. But in fact, by saving it you are submitting it. If you have saved your letter, it is automatically submitted on after the deadline has passed.
c. Please note that you should write your letter in your normal word processor (such as WORD) and then copy and paste it into the box provided under MY ESSAY. There are two reasons for this:
d. The first reason is that you are able to check for spelling errors this way. Your word processor almost certainly has a spell check. The MY ESSAY box does not
e. Second, it is very unnerving and frustrating to type your essay in the appropriate box and then, have it erased when you log out. The safest way to prevent this, is to save it in your word processor and then, once it is saved, copy and paste it into the appropriate box for your essay.
f. You should re-read your essay when you copy and paste it into the letter box because sometimes word processing programs, such as WORD, have special codes that become “funny characters” when they are transformed to the website which is written in PHP. This is especially true with quote marks and possessives (‘s).
g. Please be sure there is a blank space between each paragraph. It makes for much easier reading.
h. TO SUBMIT YOUR EVALUATION FOR EACH CRITERION, CLICK ON THE SAVE LINK. A pop-up will indicate that you have successfully submitted it
i. IF YOU FEEL CERTAIN THAT YOU SUBMITTED YOUR ESSAY AND/OR YOUR ASSESSMENTS AND YOU GET A LETTER INDICATING THAT YOU HAVE NOT DONE SO, the reason usually is because you have two email addresses in the system. You presumably completed the assignment with one email. But the system does not know you have two different emails. Be sure you have done an assignment by saving it, logging out, and then logging back in to see it is there.
j. BE SURE TO DO BOTH ASSIGNMENTS BY THEIR RESPECTIVE DEADLINES. Software programs such as this, are not known for accepting student excuses. Including your assignment after the deadline has passed in an automated program such as this would mean delaying all the other students who are participating in the project and possibly erasing all the work they have done.