HELP:
SEVEN COMMON PROBLEMS
1. I am having a problem creating an account 2. I did not receive a verification code or when I click the verification code it does not work3. I cannot get the pull-down menu for country/state/school to work correctly 5. I cannot log in and see my personal web page 6. The links are not working on my personal web page 7. I am uncertain if I submitted the assignment correctly and do not want to be penalized
1. I AM HAVING A PROBLEM CREATING A NEW ACCOUNT AT www.publicanthropology.net WHEN I CREATE AN ACCOUNT OR WHEN I CLICK ON THE VERIFICATION LINK THAT IS SENT ME (after creating my account), I AM BOUNCED BACK TO THE WELCOME PAGE. I need a password to proceed into the website and I do not yet have my password yet. I FEEL STUCK. a. Have you followed the directions for setting up your account? Before you set up your account, please read the directions listed on the WELCOME page. These directions are essential for insuring you do not make any mistakes. i. Here
is a link to the directions: b. Be sure you are not using AOL as your (a) internet browser or as (b) your internet service provider. This is the MOST COMMON SOLUTION for students who fill out the Create an Account form and then get bounced back to the main page. AOL uses special propriety codes that do not work with the Public Anthropology's Community Action Website. It would be best if you also avoided AOL as your email address. The easiest way to do that is to use your university account, Yahoo, or Hotmail.
c. Be sure you are not clicking on the pictures in the instructions. This caution might strike you as funny but it sometimes happens. Be sure you are registering at www.publicanthropology.net and NOT ON A PICTURE of that web page (such as on the picture that is provided, for example, in the directions). You know you are on the real/correct web page if, when you click on CREATE A NEW ACCOUNT, you are brought to a new page. (If you click on a picture, nothing happens.) d. If the above steps do not work, TRY TO REGISTER ON A DIFFERENT COMPUTER. You might try a friend's computer. But WHAT IS MUCH MORE CERTAIN TO WORK IS TO GO TO ONE OF YOUR SCHOOL'S COMPUTER LABS AND USE A COMPUTER IN THE COMPUTER LAB. THIS IS THE MOST COMMON SOLUTION for people who click on the verification code sent them and then get bounced back to the home page. Sometimes your computer has some special settings on it and trying a different computer to set up your account allows you to get around the restrictions these special settings place on your computer. A friend's computer may have the same settings. But IT IS UNLIKELY THAT YOUR SCHOOL'S COMPUTERS WILL HAVE THE PROBLEMATIC SETTINGS.
e. If you still cannot solve the problem, please EMAIL ME AT: webmaster@publicanthropology.org with a telephone number and a time you will be in front of your computer (remembering that Hawaii, where I live, is six hours behind, or minus, East Coast time). I try to answer all questions within three to five hours of receiving them (unless you write me early in the morning from the east coast. I will still be asleep since I live in Hawaii.) 2. I DID NOT RECEIVE A VERIFICATION CODE . OR WHEN I CLICK ON THE THE VERIFICATION CODE IT DOES NOT WORK. a. Recently, some students have been having trouble recieving the verifying email with a HOTMAIL OR YAHOO ACCOUNT. The best things to do, if you are having this problem, is to use your UNIVERSITY ACCOUNT (or a G MAIL ACCOUNT). While we have spent several hours trying to understand the specific nature of the problem, we remained puzzled as to the reason some students have trouble with their hotmail and yahoo accounts while others do not. If you have any ideas what is happening, we would be glad to hear from you. b.
Sometimes your email may be sent automatically to the
BULK or JUNK MAIL ACCOUNT by accident. You
need to look in your BULK or JUNK MAIL ACCOUNT as well
as in the regular mail
for an
email
from Public Anthropology's
Community Action Website. The
Bulk Mail account is an additional account that exists
in addition to your regular
account
and takes in some mail that may be deemed junk mail.
You can always set your Bulk Mail so it reads emails
from Public Anthropology's
Community
Action Website as regular emails. (Ask a friend or someone
at your computer center to show you have to do this if
you are uncertain
about the process.)
c. A verification code is sent immediately after you have filled in the information requested for creating an account (or changing your password). BUT it may not arrive immediately due to certain security features on your school’s servers. (These security features seek to prevent the transmission of junk mail. They insist that the verification code be sent twice so the server knows it is not junk mail. This takes, depending on the situation, up to twenty minutes. The process is called GREY LISTING. d. Your verification code may not work on a few rare occasions, because it is split up on to two or more lines in your email. YOU NEED COPY THE FULL CODE INTO YOUR BROWSER WINDOW. If you only copy part of it, understandably, the verification code will not work. e. The public anthropology website may be sending you the verifyication email and your email host -- such as your school -- may be accepting the email, but you do not receive it because it is being listed as spam by your email account and totally dropped out from your account without you even knowing it.
f.
As noted above (in e), there may be some computer settings
on your computer that may be preventing you from
receiving the email.
Rather than "fooling around" with various computer settings,
you may simply prefer to solve the problem by using another
computer -- preferably one at your school (since school
computers tend to only have the standard settings).
It is the easier
way to go, but the choice is yours. g. If you still cannot solve the problem, please EMAIL ME AT: webmaster@publicanthropology.org with a telephone number and a time you will be in front of your computer (remembering that Hawaii, where I live, is six hours behind, or minus, East Coast time). I try to answer all questions within three to five hours of receiving them (unless you write me early in the morning from the east coast. I will still be asleep since I live in Hawaii.) 3. I CANNOT MAKE THE SELECT COUNTRY/STATE/SCHOOL DROP-DOWN MENU WORK CORRECTLY IN REGISTERING. a. By far the most common problem is that you have your java script turned off. (The pull-down menu needs to have your java script enabled to work properly.) To turn it on, you need to go into your internet browser and change a setting. Do not worry, the problem is easily solved. b. If
you have a PC and are USING MS INTERNET
EXPLORER as your
internet browser,
the most common internet browser, you should:
c. If
you are USING FIREFOX (BY MOZILLA) as your internet
browser, you should:
d. If
you have FIREFOX and this does not work,
you need to UPDATE YOUR VERSION OF FIREFOX TO 1.5.
e. If
you are USING SAFARI (the Apple installed browser), you
should:
f. If none of these above steps work, TRY A DIFFERENT COMPUTER, especially one at school. You might try a friend's computer. But the real SOLUTION IS TO GO TO ONE OF YOUR SCHOOL'S COMPUTER LABS AND USE A COMPUTER IN THE COMPUTER LAB. h. If you still cannot solve the problem, please EMAIL ME AT webmaster@publicanthropology.org with a telephone number and a time you will be in front of your computer (remembering that Hawaii, where I live, is six hours behind, or minus, East Coast time). I try to answer all questions within three to five hours of receiving them (unless you write me early in the morning from the east coast. I will still be asleep since I live in Hawaii.) 4. WHEN I TRY TO PAY WITH MY CREDIT CARD, I GET AN ERROR MESSAGE AND AM TOLD TO CONTACT THE WEBMASTER. WHAT DO I DO? a. There could have been an input error on your part given the error code. It is a common problem and some students who have problems are able to re-submit there registrations and resolve the problem. Please log in to the web site -- using your above email and the password you created -- and try submitting your credit card information again being sure that it is all correct. (The financial company that processes the transaction is the one that rejects your information, not us.) b. You also might try another computer. For some reason, several students have found that changing computers makes things work fine. There could be something about the computer settings on your computer that is causing the problem. c. if you are sure you are inputting the information correctly and you have tried another computer, you should try another credit card. If you do not have another credit card, you can pay a friend $10 and have your friend use his or her credit card to register. That should work. d. If you still cannot solve the problem, please EMAIL ME AT webmaster@publicanthropology.org with a telephone number and a time you will be in front of your computer (remembering that Hawaii, where I live, is six hours behind, or minus, East Coast time). I try to answer all questions within three to five hours of receiving them (unless you write me early in the morning from the east coast. I will still be asleep since I live in Hawaii.) 5. I
CANNOT LOG IN AND SEE MY PERSONAL WEB PAGE. a. Be sure you are USING THE CORRECT EMAIL AND PASSWORD. The correct email and password are the ones you initially used to set up your account.
b. If you have a MAC, please do NOT USE MS EXPLORER as your browser. It creates problems like this for some reason. YOU SHOULD USE SAFARI, FIREFOX, or CHROME AS YOUR BROWSER. If you want to download Firefox, please click on this link: http://www.mozilla.com/en-US/ c. TRY ANOTHER COMPUTER. You might try a friend's computer. But the real SOLUTION IS TO GO TO ONE OF YOUR SCHOOL'S COMPUTER LABS AND USE A COMPUTER IN THE COMPUTER LAB. Sometimes some setting as been change from before and rather than trying to track down exactly what has changed it might be easier to simply change computers. The most likely to work would be one of your school’s computers. d. YOU NEED TO COMPLETE THE FULL REGISTRATION PROCESS to reach your personal web page and begin the assignment. If you are brought to a page that states one of the following: (a) Terms and Conditions, (b) Create New Password, (c) Select Class, or (d) Purchase Mini-Book, you have not completed the registration process. Fill in the rest of the registration form. When you come to PURCHASE MINI-BOOK, IF YOU HAVE NOT PURCHASED THE BOOK, YOU NEED TO. (1) IF YOU HAVE NOT MADE A DECISION ABOUT HOW TO PURCHASE THE BOOK, YOU NEED TO DO SO. PLEASE REMEMBER, PAYPAL IS THE PREFERRED WAY TO PAY. (2) IF YOU HAVE ALREADY CLICKED PAY INSTRUCTOR, YOU NEED TO PAY YOUR INSTRUCTOR OR TA. AND (3) IF YOU HAVE CLICKED PAY INSTRUCTOR AND HAVE INDEED PAID YOUR INSTRUCTOR, THEN YOUR INSTRUCTOR NEEDS TO CHECK YOUR NAME OFF FROM A LIST. e. IF IT IS DURING THE FIRST WEEK of the Action Period -- when you are reading the background material and writing a letter -- you can, if you need to, START ALL OVER AGAIN by Creating a New Student Account.
f. IF YOU FAILED TO COMPLETE YOUR LETTER OR FAILED TO COMPLETE YOUR EVALUATIONS, you cannot log in. You are restricted from using the system. Once you have failed to complete the assignment, the best that can be hoped for is that you can have your teacher allow you to do the assignment on your own. But you cannot re-enter the Public Anthropology's Community Action website. g. If you still cannot solve the problem, please EMAIL ME AT webmaster@publicanthropology.org with a telephone number and a time you will be in front of your computer (remembering that Hawaii, where I live, is 5-6 hours behind, or minus, East Coast time). I try to answer all questions within three to five hours of receiving them (unless you write me early in the morning from the east coast. I will still be asleep since I live in Hawaii.) 6.
THE LINKS ARE NOT WORKING ON MY PERSONAL WEB PAGE.
a. First try the relevant links in the pink highlighted area. ONLY THE LINKS IN THE PINK HIGHLIGHTED AREA WORK. They DO NOT WORK in the NON-HIGHLIGTED SECTIONS. b. Second, try the MENU ON THE LEFT COLUMN. Click on MY ACTION PERIOD and then click on the exact link you need. c. Third, you can solve the problem by using one of the links below. These will take you to the proper location:
d.
Please note: Students with MACS sometimes have trouble
using MS INTERNET EXPLORER with links in the
Public Anthropology's Community Action Website. To
avoid any problems (a) Use FIREFOX as
your internet browser or (b) SAFARI
as your internet browser. (For directions on
how to download FIREFOX, see
1.b.(2)(a) above.) e. A POP-UP BLOCKER MIGHT BE ON. If you know how to stop your pop-up blocker from working, please do that. f. YOU MIGHT TRY USING ANOTHER COMPUTER, SUCH AS ONE AT SCHOOL. You might try a friend's computer. But the real SOLUTION IS TO GO TO ONE OF YOUR SCHOOL'S COMPUTER LABS AND USE A COMPUTER IN THE COMPUTER LAB. Because the settings on personal computers are so varied, it is hard to generalized about which settings create which restrictions and how you should undo them. Using another computer side-steps that problem and frequently solves the problem. g. IF THE ACTION PERIOD HAS NOT OFFICIALLY BEGUN, you cannot click on these links and get the appropriate material. You need to wait for the Action Period to actually begin to have the links work. h. MAKE SURE THAT YOU ARE ON YOUR PERSONAL WEBPAGE. You know that it is your web page because it has your name in the upper left corner (below the head of a Yanomami) and printed in white on the red line is “Welcome,” followed by your first and last name.. Some students try to click on the links from the WELCOME page. These links do not bring you to your personal web page. You have to log in to get to the links on your personal web page. Others may click on a picture that they assume is their personal web page. That will not work either. i. IF YOU CLICK ON A LINK AND IT TAKES YOU TO A TOTALLY DIFFERENT WEB PAGE ON A TOTALLY DIFFERENT TOPIC, you might have a virus which forces you to go to that page anytime you click a link. You will need to talk someone who is knowledgeable about computers – such as at your computing center – to get rid of the virus. Ideally, you should have a professional anti-virus program installed on your computer (such as Norton’s or McAfee’s). j. If you still cannot solve the problem, please EMAIL ME AT: webmaster@publicanthropology.org with a telephone number and a time you will be in front of your computer (remembering that Hawaii, where I live, is 5-6 hours behind, or minus, East Coast time). I try to answer all questions within three to five hours of receiving them (unless you write me early in the morning from the east coast. I will still be asleep since I live in Hawaii.) 7. I AM UNCERTAIN WHETHER I SUBMITTED MY LETTER OR SUBMITTED MY EVALUATIONS. HOW DO I KNOW FOR SURE I HAVE DONE SO? a. TO SUBMIT YOUR LETTER YOU SIMPLY NEED TO CLICK ON SAVE MY LETTER. If you wish you can go back and make changes in the letter prior to the deadline for submitting it (i.e. FRIDAY). (That is why the box says save rather than submit.) But in fact, by saving it you are submitting it. If you have saved your letter, it is automatically submitted on FRIDAY. YOU ONLY HAVE TO HAVE CLICKED SAVED TO HAVE YOUR LETTER SUBMITTED. BUT PLEASE BE SURE YOU HAVE CLICKED THE SAVED BUTTON. (1).
Please note that you should write your letter in your
normal word processor (such as WORD) and then copy
and paste
it into the box provided under MY LETTER. There are two
reasons for this: The first reason is that you are able
to check
for spelling errors this way. Your word processor almost
certainly has a spell check. The MY LETTER box does not.
Second, it is very unnerving and frustrating to type
your letter in the letter box and then, because you fail
to submit
it in the right way, loose it and have to start the whole
letter over again. The safest way to prevent having to
create your letter all over again is to save it in your
word processor
and then, once it is saved, copy and paste it into the
MY LETTER box.
(2).
Also, you should re-read your letter when you copy and
paste it into the letter box because sometimes word processing
programs, such as WORD, have special codes that transferred
as well as funny characters. This is especially true
with
quote marks.
(3). In addition, be sure there is a single blank space
between each paragraph. It makes for much easier reading. b. TO SUBMIT YOUR EVALUATION, CLICK ON THE SUBMIT BUTTON. A pop-up will indicate that you have successfully submitted it. And further, if you go back to do the evaluation again, a notice will indicate that you have successfully saved and submitted your assignment. c. IF YOU FEEL CERTAIN THAT YOU SUBMITTED YOUR LETTER AND/OR YOUR EVALUATIONS AND YET YOU GET A LETTER INDICATING THAT YOU HAVE NOT DONE ONE OF THE ASSIGNMENTS, THE REASON USUALLY IS BECAUSE YOU HAVE TWO EMAIL ADDRESSES IN THE SYSTEM. You presumably completed the assignment with one email. But the system does not know you have two different emails. You need to (1) notify your teacher of the problem so you are not penalized and (2) wipe out the second email address as indicated above at 4.b.
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